the stamp — Terms of Service

Last updated: 21 May 2026

By using the stamp — the mobile app, dashboard, or thestamp.org — you agree to these terms. the stamp is operated by AroraLabs from Australia and governed by Australian law. There are two user types (customers + café owners) and the rules differ for each. Read the part that applies to you.

1. Scope

“the stamp,” “we,” or “us” means AroraLabs and its loyalty platform delivered via thestamp.org, the stamp iOS app, the stamp Android app, and the cafe-side dashboard served at thestamp.org/dashboard.

“You” means whoever is using the stamp — as a Customer (collecting stamps) or as a Café Owner (running a program). Some sections apply to both, others to one only — each section is labelled.

2. Eligibility and accounts both

You must be 13 or older to use the stamp.
You’re responsible for keeping your sign-in credentials safe and for everything that happens under your account.
You can delete your account at any time. the stamp's records (the fact that a stamp was issued at a specific café) are retained as an audit log, but without your profile they can’t be linked to a real person.

3. Customer terms customers

Stamps are issued by the café, not by us. We provide the mechanism; the café decides how many stamps a card needs and what the reward is.
No fraudulent stamps. Don’t request stamps for purchases you didn’t make. Every request is geofenced, rate-limited (1 per café per 30 min), and visible to the barista before approval. Abuse can result in your enrolment being removed by the café and your account being suspended.
A stamp is not money. It cannot be cashed out, transferred to another customer, or carried over if the café leaves the stamp.
If a café you follow closes, leaves the stamp, or removes the campaign, any unused stamps on that card are forfeited. We don’t reimburse stamps.

4. Café owner terms café owners

You’re responsible for the rewards you promise. When a customer’s card hits the target you must honour the reward unless the customer obviously gamed the system (e.g. repeated requests from outside the café).
You may pause or delete a campaign. Customers with in-progress cards on a paused campaign keep their stamps until the campaign is deleted; deletion removes the campaign permanently.
Customer data is for running your café’s loyalty program, full stop. You will not export, share, or use customer names, photos, or activity for any other purpose (newsletter blasts, third-party marketing, on-sale, etc.).
If you run a prize draw (see /dashboard when the feature is live): you are the operator of that draw. You’re responsible for any permits or licences required in your state (e.g. NSW/ACT/SA trade-promotion lottery permits) and for honouring the prize. the stamp provides the mechanism; you operate the promotion.
Free tier limits, Pro and Premium pricing, and the features included in each tier are documented at thestamp.org and may change with 30 days’ notice. Paid subscriptions are non-refundable for the current billing period.
You authorise the stamp to send transactional emails to your customers on your behalf (verification, password reset, stamp push notifications). We will not market to your customers.

5. Service availability both

the stamp is provided “as is.” We aim for high uptime but do not guarantee uninterrupted service. the stamp depends on Google Firebase, Apple/Google push services, and your device’s connectivity — outages in any of those can affect the stamp.

We may update or change the stamp at any time. Substantial changes (price, feature removal, data-handling changes) will be flagged in-app and via email at least 14 days before they take effect.

6. Intellectual property

The "the stamp" name, logo, marketing site, and apps are owned by AroraLabs. The café’s name, logo, and reward copy belong to the café — by listing them in the stamp the café grants us a licence to display them inside the apps.

7. Liability

To the maximum extent permitted by Australian law, AroraLabs is not liable for any indirect, incidental, or consequential loss arising from your use of the stamp. Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded.

8. Termination

You can stop using the stamp at any time. We may suspend or terminate access if you breach these terms — for customers, that’s typically fraudulent stamp requests; for café owners, that’s misusing customer data or running illegal promotions. We’ll give you reasonable notice and an opportunity to remedy where possible.

9. Governing law

These terms are governed by the laws of New South Wales, Australia. Any dispute will be resolved in NSW courts unless another forum is required by the Australian Consumer Law.

10. Contact

Questions about these terms? [email protected].

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